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Shipping and payment

Shipping

We ship goods within the EU countries and most countries all over the world. You can see the particular countries into the checkout. The shipping is provided by Czech post (Česká pošta) or DPD. We always choose for you shipping provider which is suitable for your country.


Delivery time

All items displayed on the website as " In stock " are available and ready for dispatch. The length of delivery depends on the country of delivery. Delivery is always on business days. A deviation from the stated availability can result in exceptional cases – e.g. in the case of high demand articles, which are sold out quickly. In this case, you will be informed by our customer service team. Continuously informed As soon as you place your order we will send you an order confirmation with all the details. Once the goods are handed over to the shipping service provider, you will receive an e-mail including the shipment tracking number. Depending on the shipping method, the e-mail also contains a link to the shipping service provider's website where you can track the shipping. You can find detailed information on the delivery process and the history, if no one is to be found at the delivery address. If you have any additional questions about shipping, please contact us at any time by e-mail to magic@magicofpuppets.com or by phone on +420 737 502 973.


You can see these types of availability on our e-shop:


Availability: In Stock - the item labeled "In stock" will be shipped within four business days. Delivery times vary by place of delivery and will be further specified by us. In the case of a prepayment to a bank account, the sending time can be extended by days before the payment is accepted into our account.


Availability: x weeks or x days - the item is not currently available and ready to ship. What is the reason? It can be sold out or long-term for some reason inaccessible (consumed production capacity, unavailable part or other operational reason). Please contact us in these cases at magic@magicofpuppets.com and we will be happy to provide you more detailed information and to specify the possible delivery date.


Availability: Made to Order - We will inform you about the delivery date within 24 hours. What is the reason? This is an exclusive item that is not on stock and is made to order. We'll be happy to get in touch with you and talk to other details. Please write to us at magic@magicofpuppets.com.


Length of delivery to selected countries of the world:

 Countries  Length of delivery (days)
The States of the European Union
U.S.A. and Canada
The States of the South America
Russia
Middle East
Asia
Australia


Payment